Emergency Service
Live dispatch. Every hour. Every day.
24/7/365 emergency elevator service across Massachusetts and Rhode Island. A real person answers, never a phone tree, and a licensed mechanic is rolling from Marshfield or West Springfield within minutes.
What happens when you call
- STEP 01Live dispatcherA UEC dispatcher answers, captures the unit number, building address, and nature of the call.
- STEP 02Mechanic en routeA licensed mechanic is dispatched from Marshfield or West Springfield with parts pre-loaded for common failures.
- STEP 03On-site resolutionDiagnosis, repair, written incident report uploaded to your portal.
Response standards
Standard response within the core service area is under two hours. Entrapment calls are prioritized and dispatched immediately. The exact response window is defined in your service agreement.
Get in touch
One phone call. One vendor. Every elevator need.
Routine or urgent, your call reaches the same team that owns the work.